Customer Success Manager

Lacoovs; Miami, Northern (FL, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A hospitality platform based in Miami is looking for a Customer Success Manager to enhance the experience of property owners and travelers on their platform. You will manage relationships with hosts, optimize listings, and ensure customer satisfaction. Candidates should have over 3 years of experience in customer success or account management, excellent communication skills, and experience with CRM systems. This position offers a dynamic work environment and the opportunity to directly impact guest experiences.

Qualifications

• Minimum of 3 years of customer success or account management experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage a portfolio of property owners and hosts.
• Provide strategic guidance to optimize listing performance.
• Resolve complex customer issues and escalations.
• Monitor and improve customer satisfaction metrics.
• Develop and maintain customer relationships.

Skills

Strong communication and interpersonal skills

Problem-solving and analytical abilities

Experience with CRM systems

Education

Bachelor's degree in relevant field

Job description

Join our Customer Success team to help property owners and travelers have the best possible experience on our platform. You'll be responsible for building relationships with hosts, optimizing their listings, and ensuring guest satisfaction throughout their journey.

Key Responsibilities

• Manage a portfolio of property owners and hosts
• Provide strategic guidance to optimize listing performance
• Resolve complex customer issues and escalations
• Monitor and improve customer satisfaction metrics
• Develop and maintain customer relationships
• Create and deliver customer training materials
• Identify and communicate product improvement opportunities
• Collaborate with sales and support teams

Requirements

Required Qualifications:

• 3+ years of customer success or account management experience
• Strong communication and interpersonal skills
• Experience with CRM systems
• Problem-solving and analytical abilities
• Ability to work in a fast-paced environment
• Bachelor's degree in relevant field

Preferred Qualifications:

• Experience in vacation rental or hospitality industry