Strategic Customer Success Manager — Hospitality SaaS

Guesty; New York (NY); Sur place; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off

Virtual onboarding

Professional development

Résumé du poste

Guesty is seeking a talented Customer Success Manager to manage relationships with high-value customers and act as a trusted advisor for the Guesty Platform. You will identify business drivers, upsell opportunities, and ensure customer success across multiple products.

You will partner with cross-functional teams, train users, and advocate for customers to drive product enhancements. Occasional travel within the US, Canada, and to Israel may be required.

Qualifications

• 2+ years of experience in Customer Success or Account Management within a complex SaaS environment.
• Strong technical acumen and robust analytical skills.
• Excellent interpersonal and internal communication skills.
• Ability to quickly master new products and evolving technologies.
• A professional, patient, and engaging demeanor.
• Proven ability to multitask and manage competing priorities across multiple accounts.
• Experience working with distributed teams and remote clients.
• Willingness to travel occasional within the United States, Canada, and to the R&D center in Israel.

Responsabilités

• Manage relationships and serve as a trusted advisor to Guesty’s high-value customers.
• Serve as a subject matter expert on the Guesty Platform.
• Identify and understand customer business drivers to increase engagement with Guesty’s product offerings.
• Recommend strategic solutions and best practices to address specific customer business needs.
• Act as the primary escalation point for customer concerns regarding all Guesty products and services.
• Negotiate commercial terms for new product upsells and contract renewals.
• Manage complex and ambiguous customer situations through effective cross-departmental collaboration.
• Maintain deep industry knowledge of the short-term rental market, particularly within the Americas.
• Advocate for customer needs to drive internal product enhancements.
• Develop and execute success plans to maximize customer growth and retention.
• Deliver comprehensive training on new and existing platform features.
• Troubleshoot and resolve technical issues effectively.

Connaissances

Customer Success

Account Management

SaaS

Analytical Skills

Interpersonal Skills

Remote Collaboration

Travel

Description du poste

Guesty is seeking a talented Customer Success Manager to manage relationships with high-value customers and act as a trusted advisor for the Guesty Platform. You will identify business drivers, upsell opportunities, and ensure customer success across multiple products.

You will partner with cross-functional teams, train users, and advocate for customers to drive product enhancements. Occasional travel within the US, Canada, and to Israel may be required.