Strategic Customer Success Manager, Real Estate Tech

Luxury Presence; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Real estate industry interest

Job summary

Luxury Presence is seeking a Customer Success Manager to analyze client journeys on Launch and Brand Plans and to implement a proactive, digital-first communication strategy. You will design 1:many outreach, automate triggers, and drive data-powered decisions to maximize retention and expansion across a high-volume portfolio.

Ideal candidates will have 2+ years in software implementation or client-facing roles, with knowledge of SEO and paid media, and a passion for real estate.

Qualifications

• 2+ years in software implementation, media campaigns, or creative ops.
• 1+ years in Customer Success Management or a client-facing role.
• Working knowledge of SEO, social, content, or paid media.
• Data-driven, results-oriented with analytics.
• Experience in fast-paced, high-volume environments.
• Interest in real estate industry.

Responsibilities

• Analyze customer journey on Launch and Brand Plans to inform proactive communication.
• Design 1:many outreach across onboarding, emails, Loom videos, webinars.
• Leverage automation to trigger timely updates and interactions.
• Identify upgrade and expansion opportunities for 1:1 outreach.
• Manage a large portfolio of 2000+ low-MRR clients.
• Communicate clearly in writing and verbally.

Skills

Customer Success

Data analytics

SEO knowledge

Campaign execution

Fast-paced

Real estate interest

Communication skills

Problem solving

Job description

Luxury Presence is seeking a Customer Success Manager to analyze client journeys on Launch and Brand Plans and to implement a proactive, digital-first communication strategy. You will design 1:many outreach, automate triggers, and drive data-powered decisions to maximize retention and expansion across a high-volume portfolio.

Ideal candidates will have 2+ years in software implementation or client-facing roles, with knowledge of SEO and paid media, and a passion for real estate.