Digital Customer Success Manager - Hospitality SaaS

Craftable; San Jose, Austin (CA, TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Unlimited PTO

Retirement plans with 401(k) match

Career growth opportunities

Job summary

A technology solutions company in San Jose, California is seeking a proactive Customer Success Manager. This role focuses on managing relationships with digital clients, ensuring their satisfaction with the software, and identifying upselling opportunities. Candidates should have three years of experience in a related role, ideally in the hospitality industry, along with strong communication skills and proficiency in CRM tools. The company offers competitive salary and benefits, including unlimited PTO and retirement plans.

Qualifications

• 3 years of experience in a client-facing role, preferably at a B2B SaaS company.
• Strong understanding of the hospitality industry is preferred.
• Proven ability to manage a high volume of clients.

Responsibilities

• Serve as an escalated point of contact for SMB clients.
• Leverage data to drive customer engagements.
• Act as a champion for the client internally.

Skills

Customer Success Management

Communication skills

Problem-solving

Interpersonal skills

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

A technology solutions company in San Jose, California is seeking a proactive Customer Success Manager. This role focuses on managing relationships with digital clients, ensuring their satisfaction with the software, and identifying upselling opportunities. Candidates should have three years of experience in a related role, ideally in the hospitality industry, along with strong communication skills and proficiency in CRM tools. The company offers competitive salary and benefits, including unlimited PTO and retirement plans.