Strategic Client Success Manager

Ambassador Services, LLC; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading facility maintenance provider in Houston is seeking a Customer Success Manager to enhance client relationships and ensure service delivery excellence. The ideal candidate will have a bachelor's degree and 3–5 years of experience in a customer success role, focusing on client retention and growth. This full-time position involves strategic account management and collaboration across teams, alongside potential local travel.

Qualifications

• Minimum 3–5 years in a customer success or account management role.
• Experience managing complex client accounts with multiple stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary liaison for assigned clients.
• Conduct regular client meetings to align on goals.
• Monitor service quality against contractual requirements.

Skills

Interpersonal skills

Verbal communication

Problem-solving

Analytical skills

Education

Bachelor’s degree in Business or related field

Tools

CRM systems

Microsoft Office Suite

Job description

A leading facility maintenance provider in Houston is seeking a Customer Success Manager to enhance client relationships and ensure service delivery excellence. The ideal candidate will have a bachelor's degree and 3–5 years of experience in a customer success role, focusing on client retention and growth. This full-time position involves strategic account management and collaboration across teams, alongside potential local travel.