Hotel Client Success Manager

1 Hotels Group; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

1 Hotels Group is seeking a proactive customer success professional who can identify customer needs, communicate clearly with clients and internal teams, and foster success with our product.

You will work cross-functionally, build and maintain customer relationships, visit customers to spot growth opportunities within our platform, and manage reporting on the health of customer accounts.

Qualifications

• Experience in client-facing roles.
• Ability to communicate with stakeholders across teams.
• Track record of building customer relationships.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client facing

Cross-functional communication

Relationship building

Account health reporting

Job description

1 Hotels Group is seeking a proactive customer success professional who can identify customer needs, communicate clearly with clients and internal teams, and foster success with our product.

You will work cross-functionally, build and maintain customer relationships, visit customers to spot growth opportunities within our platform, and manage reporting on the health of customer accounts.