Strategic Customer Success Manager - Life Sciences AI

Anthropic Limited; New York (NY); Hybrid; USD 200,000 - 265,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation and parental leave

Flexible working hours

Office space in San Francisco

Job summary

Anthropic is seeking a Customer Success Manager for Life Sciences to partner with research leaders and institutions, guiding adoption of Claude across a growing portfolio. You will drive product adoption, enablement, and value realization while shaping account strategy with executives and Applied AI partners.

You will lead diverse CS motions, from deep 1:1 engagements to cohort programs like webinars and hackathons, tailoring approaches to each top account’s priorities and governance needs.

Qualifications

• 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or consulting
• 3+ years in life sciences research with exposure to new technologies
• Experience with life sciences organizations (academic institutes, foundations, biotech, pharma)
• Understanding of regulatory, risk, and compliance needs in the industry
• Experience managing strategic accounts and delivering one-to-many programs
• Strong cross-functional collaboration across Sales and technical partners
• Technical fluency in AI/ML concepts, APIs, and software implementation
• Data-driven, AI-first mindset with Claude-powered workflows in engagements
• Passion for AI safety, ethics, and societal benefit

Responsibilities

• Build strategic relationships with research leaders and program directors to align on priorities
• Collaborate with Account Executive and Applied AI partners on account plans
• Lead appropriate Customer Success motions for each account and priority
• Become an expert in Anthropic’s Claude for Life Sciences solutions
• Monitor usage and drive adoption and new applications for Claude
• Develop change management strategies for scientific and academic cultures
• Guide partners through launch foundations like SSO, provisioning and data handling
• Own account and success plans and run Quarterly Impact Reviews
• Create repeatable playbooks, templates, and health metrics for CS in life sciences

Skills

CS management

Life sciences

Strategic accounts

Cross‑functional collaboration

AI/ML concepts

Adoption metrics

Training & enablement

Change management

Education

Bachelor’s degree

Job description

Anthropic is seeking a Customer Success Manager for Life Sciences to partner with research leaders and institutions, guiding adoption of Claude across a growing portfolio. You will drive product adoption, enablement, and value realization while shaping account strategy with executives and Applied AI partners.

You will lead diverse CS motions, from deep 1:1 engagements to cohort programs like webinars and hackathons, tailoring approaches to each top account’s priorities and governance needs.