Strategic Life Sciences AI Customer Success Manager

United States Digital Space LLC

San Francisco, New York (CA, NY)

Hybrid

USD 200,000 - 265,000

Full time

14 days+

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Job summary

United States Digital Space LLC is seeking a Customer Success Manager for Life Sciences to partner with our Beneficial Deployments team. You will guide premier research organizations in deploying Claude across API, Claude for Enterprise, Claude Code, and Claude Science to accelerate discovery.

You will manage a portfolio of strategic accounts and design scalable engagement programs—webinars, cohorts, and communities—while measuring impact and expanding usage to maximize value for partners and

Qualifications

6+ years in customer success, account management, or solutions engineering.
Experience with life sciences research and collaborations with institutions.
Background applying AI/ML concepts in customer-facing roles.

Responsibilities

Build strategic relationships with research leaders and IT teams to align goals and adoption.
Guide partners through Claude products across APIs and enterprise suites.
Drive adoption across 1:1 accounts and identify new use cases for Claude.
Design and run one-to-many programs (webinars, hackathons, onboarding) for life sciences.
Document value and collaborate with Marketing for case studies and references.
Ensure governance and HIPAA/IRB considerations are respected.