Customer Success Manager, Beneficial Deployments - Life Sciences

EngineersOfAI; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Anthropic in San Francisco is seeking a Customer Success Manager for Life Sciences to serve as strategic partner to leading research institutions, biotech foundations, and academic centers. The role blends 1:1 account management with scalable programs, handling a portfolio while expanding Claude usage across APIs and Claude for Life Sciences.

You’ll drive adoption, design change management, and build playbooks, webinars, and communities.

Qualifications

• Experience in enterprise SaaS or tech-enabled pharma/biotech environments.
• Strong ability to build trusted, strategic partnerships with researchers and IT leaders.
• Proven track record delivering customer value and adoption at scale.

Responsibilities

• Build trusting, strategic relationships with research leaders and IT teams to align goals.
• Become an expert in Anthropic's Claude product suite and how it fits life sciences.
• Monitor usage and drive adoption across accounts with measurable impact.
• Design and execute change management programs for scientific organizations.
• Create repeatable playbooks and health metrics for customer success in life sciences.
• Develop one-to-many engagement programs like webinars and hackathons.
• Guide partners through technical and governance aspects (SSO, data handling, HIPAA).
• Quantify value and work with Marketing on success stories.

Skills

Account management

Strategic relationships

Life Sciences knowledge

Stakeholder management

Change management

Tools

Claude API

Enterprise SaaS tooling

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team's initiatives in Life Sciences. As a Customer Success Manager for Life Sciences, you’ll be a strategic partner and trusted advisor to the world's leading organizations working to accelerate scientific discovery. You will help them harness the full potential of Claude's capabilities across the API, Claude for Enterprise, Claude Code, and Claude Science to accelerate their scientific work.

This is a hybrid role that blends deep 1:1 account management with scaled, one-to-many programs. You'll own a portfolio of named strategic accounts, such as research institutes, academic medical centers, scientific foundations, and mission-driven biotech, where you'll build genuine partnerships grounded in a deep understanding of their research mission, scientific objectives, programmatic goals, and technical capacity. You will help these organizations scale their usage effectively drive model and use case optimization, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. Alongside that portfolio, you'll design and run a handful of one-to-many engagement programs, including webinars, hackathons, cohort-based enablement, and researcher communities, that extend Claude's impact across the broader life sciences ecosystem well beyond any single partner relationship.

The insights you gather from these partnerships will directly inform our research priorities, product development (including how Claude for Life Sciences evolves), and strategies for beneficial AI deployment, making you a key voice in shaping how we build and deliver AI systems that accelerate science for the benefit of society.

Key responsibilities:

• Build trusting, strategic relationships with research leaders, principal investigators, program directors, and IT teams to understand their organizational goals, scientific priorities, and impact objectives, identifying opportunities for optimization and expanded AI deployment in service of their research mission

• Become an expert in Anthropic's products across the API, Claude for Enterprise, Claude Code, and Claude for Life Sciences (including scientific tool integrations and agent skills), understanding the technical nuances and best practices for each to guide partners to the right solutions

• Monitor usage patterns and proactively drive adoption across your 1:1 accounts, identifying optimization opportunities and discovering new applications for Claude

• Develop and execute change management strategies appropriate for scientific and academic organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects partner capacity constraints, governance requirements, and decision‑making processes

• Establish the repeatable playbooks, templates, and health metrics that define what "great" looks like for both dedicated and scaled customer success in life sciences at Anthropic

• Design and run one-to-many engagement programs for the life sciences community, such as live and on‑demand webinars, hackathons and build days, cohort-based onboarding, office hours, and researcher user communities, that move a broad set of organizations from signed to activated and extend impact beyond individual partner relationships

• Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations relevant to research and health data (such as HIPAA, IRB, and institutional data policies), so research and IT leaders trust the deployment from day one

• Document and quantify value realized through research productivity, time-to-insight, program effectiveness, cost savings, and mission amplification to build compelling cases for continued investment in AI, and partner with Marketing to develop success stories and reference account