Life Sciences AI Customer Success Strategist

Anthropic Limited

San Francisco (CA)

Hybrid

USD 200,000 - 265,000

Full time

8 days ago

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Job summary

Anthropic is seeking a Customer Success Manager for Life Sciences to partner with leading research institutions and foundations. You will bring strategic account management, deep product expertise in Claude for Life Sciences, and hands-on guidance to accelerate adoption and value realization.

You will work with the Research and Life Sciences pod, shaping account strategy, running 1:many programs, and ensuring governance and compliance while informing product priorities with customer insights.

Qualifications

6+ years in Customer Success or related roles.
3+ years in life sciences research.
Experience with life sciences organizations (academia, research institutes, foundations, biotech, pharma).
Understanding of regulatory, risk, and compliance needs in the industry.

Responsibilities

Build strategic relationships with research leaders and program directors to understand priorities and goals.
Partner with Account Executive and Applied AI teams on shared account plans.
Lead 1:1 engagements or cohort programs to drive adoption and value realization.
Guide researchers to Claude solutions and relevant use cases.
Run quarterly impact reviews and quantify value delivered to customers.