Life Sciences Customer Success Manager - AI Partner

EngineersOfAI

San Francisco, Northern (CA, KY)

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Anthropic in San Francisco is seeking a Customer Success Manager for Life Sciences to serve as strategic partner to leading research institutions, biotech foundations, and academic centers. The role blends 1:1 account management with scalable programs, handling a portfolio while expanding Claude usage across APIs and Claude for Life Sciences.

You’ll drive adoption, design change management, and build playbooks, webinars, and communities.

Qualifications

Experience in enterprise SaaS or tech-enabled pharma/biotech environments.
Strong ability to build trusted, strategic partnerships with researchers and IT leaders.
Proven track record delivering customer value and adoption at scale.

Responsibilities

Build trusting, strategic relationships with research leaders and IT teams to align goals.
Become an expert in Anthropic's Claude product suite and how it fits life sciences.
Monitor usage and drive adoption across accounts with measurable impact.
Design and execute change management programs for scientific organizations.
Create repeatable playbooks and health metrics for customer success in life sciences.
Develop one-to-many engagement programs like webinars and hackathons.
Guide partners through technical and governance aspects (SSO, data handling, HIPAA).
Quantify value and work with Marketing on success stories.