Growth-Focused Hospitality SaaS Customer Success Manager

Amadeus; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Competitive compensation

Job summary

Amadeus is seeking a Customer Success Manager to lead post-sales engagement for hospitality clients. You will drive adoption, renewals, and expansion by understanding client needs, coordinating with internal teams, and delivering value across Amadeus solutions.

The role requires 3+ years in hospitality CS or related fields, strong analytics, and the ability to travel up to 25% in a hybrid work model. Based in the United States, flexible options may apply.

Qualifications

• Bachelor’s degree in a related business field or equivalent work experience.
• 3+ years in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS.
• Experience managing a portfolio of customers and achieving financial goals.
• Strong knowledge of Amadeus products and the hospitality industry.
• Excellent English communication and presentation skills.
• Ability to travel up to 25% and work in a hybrid environment.

Responsibilities

• Serve as the primary point-of-contact for customers.
• Collaborate with clients to understand needs, develop strategies, and coordinate campaigns with internal teams.
• Increase renewals by demonstrating value and building client relationships.
• Develop deep understanding of Amadeus products and hospitality market.
• Identify opportunities for upselling and cross-selling Amadeus products.
• Provide proactive usage optimization and share best practices.
• Drive retention and revenue growth across assigned accounts.
• Oversee Customer Success activities as the product expert for assigned products.
• Gather usage data for product development and enhancements.
• Work with Sales and Product to renewals and revenue opportunities.

Skills

Customer relationship

Communication

Analytical thinking

Team collaboration

Education

Bachelor's degree

Tools

MS PowerPoint

MS Word

Excel

Outlook

Salesforce.com

Job description

Amadeus is seeking a Customer Success Manager to lead post-sales engagement for hospitality clients. You will drive adoption, renewals, and expansion by understanding client needs, coordinating with internal teams, and delivering value across Amadeus solutions.

The role requires 3+ years in hospitality CS or related fields, strong analytics, and the ability to travel up to 25% in a hybrid work model. Based in the United States, flexible options may apply.