Hospitality SaaS Growth & Success Manager

Amadeus IT Group S.A.; Chicago (IL); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid schedule

Annual bonus

Health insurance

Zusammenfassung

Amadeus IT Group S.A. in Chicago seeks a Customer Success Manager with hospitality technology expertise to oversee a portfolio of hotel clients and drive product adoption, retention, and account growth.

You will collaborate with Sales, Product, and support teams to optimize revenue, renewals, and upsell opportunities while delivering measurable business outcomes for customers.

This role offers a hybrid work model, access to global travel technology resources, and a comprehensive rewards package.

Qualifikationen

• 3+ years in hospitality technology, hotel software or SaaS sales to hospitality customers.
• Proven track record in managing a portfolio of hotels or hospitality clients.
• Experience driving renewals, upsell, and account growth in a SaaS context.
• Strong consultative selling, relationship management, and business acumen.
• Familiarity with hospitality revenue management, distribution, or hotel operations.

Aufgaben

• Serve as the primary strategic point of contact for a portfolio of hotel/hospitality customers.
• Understand each customer's operations, commercial goals, revenue strategy, and booking patterns.
• Drive adoption and optimization of Amadeus Hospitality technology and SaaS solutions.
• Build relationships with key hospitality stakeholders to increase customer value and retention.
• Identify upsell/cross-sell opportunities across Amadeus Hospitality portfolio.
• Drive renewals and retention by demonstrating ROI and business value.
• Analyze usage, booking patterns, customer segments, and marketing channels to provide recommendations.
• Collaborate with Sales, Product, and internal teams to address customer needs and uncover new revenue opportunities.
• Act as a trusted advisor and hospitality technology expert for assigned customers.

Kenntnisse

Hospitality tech

SaaS sales

Consultative selling

Account management

Customer success

Renewals

Revenue growth

Salesforce

Tools

Salesforce

Jobbeschreibung

Amadeus IT Group S.A. in Chicago seeks a Customer Success Manager with hospitality technology expertise to oversee a portfolio of hotel clients and drive product adoption, retention, and account growth.

You will collaborate with Sales, Product, and support teams to optimize revenue, renewals, and upsell opportunities while delivering measurable business outcomes for customers.

This role offers a hybrid work model, access to global travel technology resources, and a comprehensive rewards package.