Growth-Oriented SMB Customer Success Manager

Guesty; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Guesty, a global hospitality technology platform, is seeking a Customer Success Manager to support our SMB clients. You will be the main point of contact, ensuring their goals are met and expectations exceeded as they scale their operations worldwide.

In this role you will advocate for customers, identify expansion opportunities, coordinate with product and sales teams, and help clients realize value from the Guesty suite of features and integrations across 150+ partners.

Responsibilities

• Maintain and enhance relationships with SMB clients
• Serve as the primary point of contact for client needs and expectations
• Drive client success and growth opportunities
• Contribute to the overall success of the company

Job description

Guesty, a global hospitality technology platform, is seeking a Customer Success Manager to support our SMB clients. You will be the main point of contact, ensuring their goals are met and expectations exceeded as they scale their operations worldwide.

In this role you will advocate for customers, identify expansion opportunities, coordinate with product and sales teams, and help clients realize value from the Guesty suite of features and integrations across 150+ partners.