Strategic Client Success Manager - SaaS Growth & Retention

Streamline; California; Hybride; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health Insurance: Medical, Dental, and

Vision and Prescription Plans

401K with company match

Life insurance $25,000

Résumé du poste

Inhabit seeks a Success Manager to drive client satisfaction, maximize product adoption, and ensure long-term retention across our SaaS B2B platform for short-term vacation rentals. You’ll guide clients from onboarding through ongoing engagement, proactively identifying opportunities for growth and mitigating churn risks.

As a trusted advisor, you’ll align with product, sales, account management, onboarding, and engineering to deliver measurable outcomes and high CSAT.

Qualifications

• 4+ years client experience or client success roles within SaaS.
• Track record of scaling client product adoption and reducing churn.
• Experience building lifecycle strategies that drive product adoption and reduce churn.
• Strong understanding of the short-term rental or property management tech ecosystem is a plus.

Responsabilités

• Maintain a client health scoring framework to identify churn risks and enable predictive insights.
• Execute success plans tailored to client objectives and business outcomes.
• Participate in QBRs/EBRs to showcase value and strengthen client relationships.
• Monitor product usage and health metrics to drive adoption and optimize client experience.
• Conduct proactive outreach to maintain engagement and address potential issues.
• Own the full post-sale client lifecycle: support, operations, and retention.

Connaissances

Client success

Data-driven

Cross-functional collaboration

Product adoption

Churn reduction

Description du poste

Inhabit seeks a Success Manager to drive client satisfaction, maximize product adoption, and ensure long-term retention across our SaaS B2B platform for short-term vacation rentals. You’ll guide clients from onboarding through ongoing engagement, proactively identifying opportunities for growth and mitigating churn risks.

As a trusted advisor, you’ll align with product, sales, account management, onboarding, and engineering to deliver measurable outcomes and high CSAT.