SMB Customer Success Manager

Guesty; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Guesty, a global hospitality technology platform, is seeking a Customer Success Manager to support our SMB clients. You will be the main point of contact, ensuring their goals are met and expectations exceeded as they scale their operations worldwide.

In this role you will advocate for customers, identify expansion opportunities, coordinate with product and sales teams, and help clients realize value from the Guesty suite of features and integrations across 150+ partners.

Responsibilities

• Maintain and enhance relationships with SMB clients
• Serve as the primary point of contact for client needs and expectations
• Drive client success and growth opportunities
• Contribute to the overall success of the company

Job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.