Strategic Customer Success Manager — Enterprise Growth

WP Engine; Seattle (WA); Presencial; USD 90.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Health benefits

Fertility benefits

401(k) with match

Generous vacation and wellness days

Home office stipend

Mental health resources

Pet insurance options

Career growth resources

Descripción de la vacante

WP Engine is seeking an experienced Customer Success Manager in Seattle to serve high-value accounts as a trusted advisor. You will develop account strategies, coordinate with sales, product, and support, and drive revenue retention and growth while ensuring customer advocates.

The role focuses on executive relationships, renewal strategy, and expansion opportunities across Enterprise and Mid-Market clients, with travel as needed. A strong background in CRM and business acumen is essential.

Formación

• Five+ years of proven experience in account or customer success management.
• Bachelor's degree in business or related field.
• Ability to build and maintain strong, long-lasting partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and understanding of customers' industries, challenges, and goals.
• Excellent organizational and time-management skills; ability to manage multiple accounts.
• Proficiency with CRM software (Salesforce, Gainsight).
• Ability to work independently and in a fast-paced environment.

Responsabilidades

• Cultivate and maintain executive-level partnerships with key stakeholders and decision-makers within an account portfolio.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Monitor usage, adoption, and churn indicators across portfolio accounts.
• Own retention and renewal lifecycle for Enterprise & Mid-Market accounts; drive annual and long-term renewals.
• Identify, qualify, and surface expansion opportunities through discovery and alignment with sales teams.
• Triage, manage, and resolve customer questions and complex technical issues with cross-functional teams.

Conocimientos

Account management

Customer success

Negotiation

Communication

Strategic planning

Attention to detail

Educación

Bachelor's degree in business or related field

Herramientas

Salesforce

Gainsight

Descripción del empleo

WP Engine is seeking an experienced Customer Success Manager in Seattle to serve high-value accounts as a trusted advisor. You will develop account strategies, coordinate with sales, product, and support, and drive revenue retention and growth while ensuring customer advocates.

The role focuses on executive relationships, renewal strategy, and expansion opportunities across Enterprise and Mid-Market clients, with travel as needed. A strong background in CRM and business acumen is essential.