Strategic Customer Success Manager

WP Engine; Lincoln (NE); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness Benefits

Fertility Benefits

401(k) with 4% match

Generous Vacation Time

Wellness Days

Home Office stipend

Calm subscription

Pet Insurance options

Career Growth

Job summary

WP Engine is seeking a seasoned Customer Success Manager to serve as the trusted adviser for high-value accounts, driving retention, growth, and advocacy. You will coordinate with sales, product, and support teams to deliver tailored solutions aligned with customers' business goals.

The role emphasizes strategic planning, proactive health checks, and renewal negotiations, with opportunities to upsell within existing relationships and expand partnerships across Enterprise and Mid-Market

Qualifications

• Bachelor's degree in business related field.
• Five+ years of proven experience in account or customer success management.
• Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers.
• Proficiency with CRM software (e.g., Salesforce, Gainsight).

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders and decision-makers within an account portfolio.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Monitor usage patterns, adoption rates, and churn risk; conduct regular check-ins and business reviews.
• Own the full retention and renewal lifecycle for Enterprise & Mid-Market portfolios; negotiate terms and renewals.
• Identify, qualify, and surface expansion opportunities (upsell/cross-sell) through discovery and collaboration with the sales team.

Skills

Communication skills

Negotiation skills

Presentation skills

CRM proficiency

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking a seasoned Customer Success Manager to serve as the trusted adviser for high-value accounts, driving retention, growth, and advocacy. You will coordinate with sales, product, and support teams to deliver tailored solutions aligned with customers' business goals.

The role emphasizes strategic planning, proactive health checks, and renewal negotiations, with opportunities to upsell within existing relationships and expand partnerships across Enterprise and Mid-Market