Strategic Customer Success Lead, Enterprise Accounts

WP Engine; South Carolina; Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits (Medical, D

Fertility Benefits

401(k) with 4% match

Generous vacation time

Home office stipend

Mental Health resources

Pet Insurance options

Career growth opportunities

Job summary

WP Engine in the United States seeks an experienced Customer Success Manager to serve as a trusted advisor for high-value accounts, shaping account strategies to drive retention, growth, and advocacy. You will coordinate with sales, product, and support to deliver outcomes aligned with customers' goals.

The role emphasizes partnership management, strategic planning, monitoring account health, renewal negotiations, expansion opportunities, and effective issue resolution, with travel as needed.

Qualifications

• Five+ years in account or customer success management.
• Proven ability to build and maintain partnerships with high-level customers.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM software.

Responsibilities

• Cultivate executive-level partnerships with key stakeholders and decision-makers within accounts.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Monitor portfolio usage, adoption, and churn risk; conduct regular reviews with customers.
• Own the renewal lifecycle, negotiate terms, and manage contract administration.
• Identify expansion opportunities and collaborate with sales to close new business.
• Triages and resolves customer questions, coordinating with cross-functional teams.

Skills

Account management

Customer success

Communication

Negotiation

Strategic planning

CRM software

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine in the United States seeks an experienced Customer Success Manager to serve as a trusted advisor for high-value accounts, shaping account strategies to drive retention, growth, and advocacy. You will coordinate with sales, product, and support to deliver outcomes aligned with customers' goals.

The role emphasizes partnership management, strategic planning, monitoring account health, renewal negotiations, expansion opportunities, and effective issue resolution, with travel as needed.