Strategic Customer Success Manager – Enterprise Growth

WP Engine; Maryland; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Company Stock Options

Health Benefits (Medical, Dental, VIs)

401(k) with match

Generous vacation + wellness days

Home office stipend

Mental health resources

Paid family leave

Travel opportunities

Job summary

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted advisor for a portfolio of high-value accounts in the United States. You will develop comprehensive account strategies, drive revenue retention and growth, and coordinate with internal teams to deliver tailored WordPress solutions that meet business goals.

You will manage renewal cycles, identify expansion opportunities, and lead executive-level business reviews to demonstrate value.

Qualifications

• Bachelor's degree in business field required.
• Five+ years in account or customer success management with revenue growth track record.
• Strong communication, presentation and negotiation skills.
• Proficient with CRM systems (Salesforce/Gainsight) and cross-functional collaboration.

Responsibilities

• Own renewal lifecycle for Enterprise & Mid-Market accounts and drive long-term value.
• Develop strategic account plans and drive upsell/cross-sell opportunities.
• Lead business reviews, proposals, and value demonstrations for customers.
• Monitor account health, usage, and adoption; mitigate churn risk.
• Coordinate with sales, product, and support to deliver exceptional outcomes.

Skills

Account management

Customer success

Sales collaboration

Communication skills

Negotiation

Time management

Travel readiness

CRM software

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted advisor for a portfolio of high-value accounts in the United States. You will develop comprehensive account strategies, drive revenue retention and growth, and coordinate with internal teams to deliver tailored WordPress solutions that meet business goals.

You will manage renewal cycles, identify expansion opportunities, and lead executive-level business reviews to demonstrate value.