Strategic Enterprise Customer Success Manager

WP Engine; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock Options

Health Benefits

Fertility Benefits

401(k) with match

Generous vacation & wellness days

Home office stipend

Mental health resources

Pet Insurance options

Career growth opportunities

Job summary

WP Engine is seeking a seasoned Customer Success Manager to act as a trusted advisor for high-value accounts, coordinating with internal teams to deliver solutions aligned with customers’ business goals.

You will drive revenue retention, growth, and advocacy while developing and executing comprehensive account strategies that maximize value across enterprise and mid-market portfolios.

Qualifications

• Bachelor's degree in business related field.
• Five+ years in account or customer success management with revenue growth.
• Proven ability to build long-lasting partnerships with high-level customers.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and understanding of customers' industries and goals.
• Excellent organizational and time-management skills; multi-account management.
• Travel required for internal and select customer meetings and industry events.
• Proficiency with CRM software (Salesforce, Gainsight).

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders within an account portfolio.
• Coordinate with internal teams (sales, marketing, product, support) for seamless communication.
• Develop and implement strategic account plans with clear objectives.
• Analyze customer needs, industry trends, and competitive landscape for upsell opportunities.
• Lead proposals, business reviews, and solution presentations to demonstrate value.
• Monitor portfolio usage, adoption, and churn signals; conduct regular business reviews.
• Document interactions and strategic discussions in the CRM and CS platform.
• Own retention and renewal lifecycle for Enterprise & Mid-Market accounts; drive annual/long-term agreements.

Skills

Account management

Customer success

Strategic planning

Upselling & cross-selling

Stakeholder management

Presentation skills

Negotiation

Time management

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking a seasoned Customer Success Manager to act as a trusted advisor for high-value accounts, coordinating with internal teams to deliver solutions aligned with customers’ business goals.

You will drive revenue retention, growth, and advocacy while developing and executing comprehensive account strategies that maximize value across enterprise and mid-market portfolios.