Strategic Customer Success Manager – Growth & Retention

WP Engine; Buffalo (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Fertility Benefits

401(k) with match

Generous vacation time

Home office stipend

Mental Health resources

Pet Insurance options

Growth opportunities

Job summary

WP Engine seeks an experienced Customer Success Manager to manage high-value accounts, drive revenue retention, and foster long-term partnerships. You will coordinate with sales, product, and support to deliver outcomes aligned with customers’ goals and business strategies.

You will own renewal cycles, identify expansion opportunities, and lead strategic account planning while maintaining strong executive relationships across a portfolio of Enterprise and Mid-Market customers.

Qualifications

• Bachelor's degree in business related field or equivalent experience.
• 5+ years in account management or customer success with revenue goals.
• Strong ability to build trusted executive relationships and drive renewals.

Responsibilities

• Cultivate executive partnerships with key stakeholders across accounts.
• Develop strategic account plans and pursue upsell and cross-sell opportunities.
• Monitor account health, renewals, and risk signals; coordinate with internal teams.
• Own renewal lifecycle and negotiate terms to maximize value and retention.
• Identify expansion opportunities and coordinate with sales for closure.
• Triage questions and coordinate with technical teams to resolve issues.

Skills

Communication skills

Negotiation

Presentation

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine seeks an experienced Customer Success Manager to manage high-value accounts, drive revenue retention, and foster long-term partnerships. You will coordinate with sales, product, and support to deliver outcomes aligned with customers’ goals and business strategies.

You will own renewal cycles, identify expansion opportunities, and lead strategic account planning while maintaining strong executive relationships across a portfolio of Enterprise and Mid-Market customers.