Strategic Customer Success Manager – Growth & Retention

WP Engine; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness: Medical, Dental, V

4% 401(k) match

Generous vacation and wellness days

Home Office stipend

Mental Health resources

Job summary

WP Engine is seeking an experienced Customer Success Manager to manage high-value accounts, drive revenue retention and growth, and ensure customer advocates. You will act as the primary contact for enterprise and mid-market customers, coordinating with sales, marketing, product, and support to deliver outcomes aligned with business goals.

The role emphasizes proactive health monitoring, renewal strategy, and expansion opportunities, with a focus on long-term partnerships and exceptional service

Qualifications

• Bachelor's degree in business-related field.
• Five+ years of proven experience in account or customer success management.
• Demonstrated ability to build and maintain strong partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and understanding of customers’ industries, challenges, and goals.
• Excellent organizational and time-management skills and ability to manage multiple accounts.

Responsibilities

• Cultivate and maintain strong C-suite partnerships with key stakeholders within an account portfolio.
• Coordinate with internal teams to deliver exceptional service and solutions.
• Develop and implement strategic account plans with short- and long-term goals.
• Analyze customer needs, trends, and opportunities for upsell and cross-sell.
• Lead proposals, business reviews, and value-driven solutions presentations.
• Monitor usage, adoption, and churn indicators; conduct regular business reviews.

Skills

Account Management

Relationship Building

Negotiation

Communication

Strategic Planning

Education

Bachelor's degree in business-related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to manage high-value accounts, drive revenue retention and growth, and ensure customer advocates. You will act as the primary contact for enterprise and mid-market customers, coordinating with sales, marketing, product, and support to deliver outcomes aligned with business goals.

The role emphasizes proactive health monitoring, renewal strategy, and expansion opportunities, with a focus on long-term partnerships and exceptional service