Strategic Customer Success Leader (Remote)

Spekit; Virginia; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be the trusted partner driving value, champions, and expansion opportunities while acting as the voice of the customer inside Spekit.

From adoption through renewal, you’ll lead strategic reviews with revenue teams, collaborate with Product and Sales, and build durable relationships with VPs and C‑suite stakeholders. Remote-friendly, US-based roles welcome.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention—renewal rates, expansion ARR, churn prevention.
• Proven ability to build relationships at VP and C-suite level with Revenue/Enablement/RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity.
• Strong analytical instincts to tell a story with data and identify risk.
• Exceptional communication and facilitation skills, with clear writing and confident presentations.
• Familiarity with sales enablement, revenue intelligence, or digital adoption space is a plus.
• Experience with Salesforce, Vitally, Gainsight, or similar CS tooling.
• Experience with AI tools like Claude, ChatGPT, etcc
• Must be legally authorized to work in the US

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
• Drive adoption of Spekit across customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement
• Build multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders
• Lead strategic business reviews connecting Spekit's impact to customers' revenue goals
• Act as the voice of the customer inside Spekit, partnering with Product, Engineering, Marketing, and Sales
• Identify and develop customer advocates for case studies and references
• Proactively monitor account health using data and surface churn risk early
• Manage escalations with urgency, documenting issues and driving cross-functional resolution
• Collaborate with Sales to identify and close expansion opportunities
• Maintain deep product expertise as the platform evolves

Skills

Customer Success

Account Management

Executive Communication

Data-Driven

Renewal Negotiation

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be the trusted partner driving value, champions, and expansion opportunities while acting as the voice of the customer inside Spekit.

From adoption through renewal, you’ll lead strategic reviews with revenue teams, collaborate with Product and Sales, and build durable relationships with VPs and C‑suite stakeholders. Remote-friendly, US-based roles welcome.