Senior Customer Success Manager - Revenue Growth (Remote)

Spekit; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity

Full medical/dental/vision benefits

Generous PTO

Remote-friendly for the right person

Descripción de la vacante

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You will be the trusted advisor, driving value realization, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact role on a lean team with direct business impact.

You will partner with Product, Engineering, Marketing, and Sales to ensure customers realize value and to shape the product roadmap. Remote-friendly with US-wide eligibility.

Formación

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention and renewal/expansion.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Ability to build relationships at VP and C-suite levels, especially RevOps leaders.
• Strong analytical and communication skills.

Responsabilidades

• Own post-implementation relationship for a portfolio of accounts from adoption through renewal and expansion.
• Drive adoption of Spekit across revenue teams and embed AI tools into workflows.
• Lead strategic business reviews linking Spekit impact to revenue goals.
• Act as voice of the customer with Product, Engineering, Marketing, and Sales.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data and surface churn risk early.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and coach customers on new capabilities.

Conocimientos

Executive communication

Client relationship management

Data-driven decision making

Strategic account management

Portfolio management

Herramientas

Salesforce

Vitally

Gainsight

Descripción del empleo

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You will be the trusted advisor, driving value realization, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact role on a lean team with direct business impact.

You will partner with Product, Engineering, Marketing, and Sales to ensure customers realize value and to shape the product roadmap. Remote-friendly with US-wide eligibility.