Senior Customer Success Manager — Remote US

Spekit; Athens (GA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly for the right person

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll be a strategic partner, turning healthy accounts into expansions and advocates, while driving value realization for customers.

You’ll collaborate with Product, Engineering, Marketing, and Sales to ensure customer feedback informs what we build and how we go to market. Experience with CS tooling and AI is a plus.

Qualifications

• 4–8 years in Customer Success, Account Management, or similar roles at a B2B SaaS company.
• Track record of owning net revenue retention, renewal rates, and churn prevention.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.

Responsibilities

• Own the post-implementation relationship from adoption through renewal and expansion.
• Drive adoption of Spekit across revenue teams and embed AI Sidekick into workflows.
• Build multi-threaded relationships with champions and executive stakeholders.
• Lead strategic business reviews linking Spekit impact to revenue goals.
• Act as voice of the customer to shape product and go-to-market.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data and mitigate churn risks.
• Manage escalations with urgency and transparency across teams.
• Collaborate with Sales to identify and close expansions.
• Maintain deep product knowledge and apply new capabilities to use cases.

Skills

Net revenue retention

VP/C-suite relationships

Portfolio management

Data-driven storytelling

Strong communication

CS tooling (Salesforce, Gainsight)

AI tool familiarity

Legal work authorization (US)

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll be a strategic partner, turning healthy accounts into expansions and advocates, while driving value realization for customers.

You’ll collaborate with Product, Engineering, Marketing, and Sales to ensure customer feedback informs what we build and how we go to market. Experience with CS tooling and AI is a plus.