Strategic Customer Success Lead (Remote)

Spekit; Georgia; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly culture

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll be the strategic partner and internal advocate, driving value and expansion for customers.

You’ll work closely with Product, Engineering, Marketing, and Sales to ensure customers realize value and to shape the future of Spekit’s platform. This is a high‑impact, revenue‑driven CS role with visibility across the business.

Qualifications

• 4–8 years in Customer Success or a strategic, B2B SaaS role.
• Own net revenue retention with renewals and expansions.
• Ability to build relationships with VP/C-suite leaders.
• Experience managing ARR in the $30K–$200K+ range.
• Comfort in a fast-moving startup with ambiguity.
• Experience with CS tooling like Salesforce or similar.
• Must be legally authorized to work in the US.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts—from adoption through renewal, expansion and advocacy.
• Drive adoption of Spekit across revenue teams and embed AI Sidekick and just‑in‑time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers at VP/C‑suite level.
• Lead strategic business reviews linking Spekit's impact to revenue goals.
• Advise product teams with customer feedback to shape roadmaps and go-to-market.
• Identify and develop advocates for case studies and references.
• Monitor account health using data and surface churn risk early.
• Manage escalations with urgency and cross-functional resolution.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product knowledge as Spekit evolves.

Skills

Customer Success

Account Management

Strategic Relationships

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll be the strategic partner and internal advocate, driving value and expansion for customers.

You’ll work closely with Product, Engineering, Marketing, and Sales to ensure customers realize value and to shape the future of Spekit’s platform. This is a high‑impact, revenue‑driven CS role with visibility across the business.