Senior Customer Success Manager - Remote Growth Driver

Spekit; Carson City (NV); A distancia; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly

Descripción de la vacante

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’re the trusted thought partner driving value, expansion, and advocacy—not a support role. Build champions across Revenue, Enablement, and Sales, ensuring customers realize the platform’s benefits.

You’ll work with a lean team, engaging VP/C-suite stakeholders and turning success into renewal and ARR growth. This is a remote-friendly role for the U.S.

Formación

• 4-8 years in CS, AM, or strategic customer-facing roles at a B2B SaaS company.
• Proven ability to own net revenue retention with renewals and expansions.
• Experience building relationships with VP/C-suite, revenue or RevOps leaders.
• Experience managing a portfolio with ARR in the $30K-$200K+ range.
• Comfort in a fast-moving startup with evolving playbooks.

Responsabilidades

• Own post-implementation relationships from adoption to renewal and expansion.
• Drive adoption of the platform across revenue teams and workflows.
• Build multi-threaded relationships with champions and economic buyers.
• Lead strategic business reviews aligned to revenue goals.
• Collaborate with Product/Engineering/Marketing/Sales on customer feedback.
• Develop customer advocates for case studies and references.
• Monitor account health with data, surfacing churn risk early.
• Manage escalations with urgency and cross-functional resolution.
• Identify and close expansion opportunities with Sales.
• Maintain deep product expertise and apply new capabilities to use cases.

Conocimientos

Customer Success

Account Management

Executive relationships

Data-driven decision making

Strong communication

Herramientas

Salesforce

Gainsight

Vitally

Descripción del empleo

Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’re the trusted thought partner driving value, expansion, and advocacy—not a support role. Build champions across Revenue, Enablement, and Sales, ensuring customers realize the platform’s benefits.

You’ll work with a lean team, engaging VP/C-suite stakeholders and turning success into renewal and ARR growth. This is a remote-friendly role for the U.S.