Strategic Customer Success Lead - Remote Growth & Outcomes

Charter Communications; Las Vegas (NV); Remote; USD 90,000 - 130,000; Full time

Job summary

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive successful adoption of RapidScale solutions, while delivering exceptional value and experience. You will partner with Sales, Delivery, Operations, and Engineering to secure long-term success and growth.

The ideal candidate has strong communication, organization, and relationship-building skills, with the ability to manage multiple priorities and build trusted internal and external

Qualifications

• Bachelor's degree required; alternative combinations per trial board accepted.
• Experience in Customer Success, Client Services, Account Management, or Consulting in B2B environments.

Responsibilities

• Manage a portfolio of customers and be their primary CS contact.
• Develop Customer Success Plans aligned to business objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Collaborate with Sales, Delivery, Operations, and Support to ensure value realization.
• Lead quarterly business reviews and renewal readiness activities.

Skills

Customer success

Account management

Relationship management

Cross-functional teamwork

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive successful adoption of RapidScale solutions, while delivering exceptional value and experience. You will partner with Sales, Delivery, Operations, and Engineering to secure long-term success and growth.

The ideal candidate has strong communication, organization, and relationship-building skills, with the ability to manage multiple priorities and build trusted internal and external