Senior Customer Success Manager - Cloud & Growth

Spectrum; Oklahoma City (OK); Remote; USD 75,000 - 120,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions within a Spectrum ecosystem. You will partner with Sales, Delivery, and Support to deliver consistent service and measurable value.

The role emphasizes customer-centric collaboration, proactive risk management, and long-term relationship building across a complex, multi-product environment.

Qualifications

• Requires Bachelor's degree and 6+ years in related field, or an equivalent combination.
• Experience in Customer Success, Client Services, Account Management, or Consulting in B2B tech/services.

Responsibilities

• Manage a portfolio of assigned customers as primary CS contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption and health; identify opportunities and risks.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support.
• Lead onboarding, engagement, and renewal readiness activities.
• Conduct regular business reviews and maintain engagement plans.
• Document engagement outcomes and success metrics.
• Identify growth opportunities and coordinate with Sales for expansion.

Skills

Customer Success

Account Management

Communication

Relationship Management

Problem Solving

Cross-functional Collaboration

Organizational Skills

Education

Bachelor's degree

Tools

CRM software

Job description

Charter Communications, operating under the Spectrum brand, seeks a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions within a Spectrum ecosystem. You will partner with Sales, Delivery, and Support to deliver consistent service and measurable value.

The role emphasizes customer-centric collaboration, proactive risk management, and long-term relationship building across a complex, multi-product environment.