Senior Customer Success Manager – Cloud Value Realization

Spectrum Business; Oklahoma City (OK); On-site; USD 85,000 - 120,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, is seeking a Customer Success Manager III to oversee a portfolio of customers and drive adoption of RapidScale solutions within a collaborative, cross-functional team. This role emphasizes measurable outcomes, proactive health monitoring, and long-term customer value through strategic engagements.

The ideal candidate is customer-focused, organized, and skilled at building trusted relationships across internal teams to ensure a seamless,

Qualifications

• Bachelor's degree and 6 years of related experience or equivalent combinations.
• Experience in a B2B technology/services environment.
• Strong communication, relationship management and problem-solving skills.

Responsibilities

• Manage a portfolio of customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption, utilization, and health to identify opportunities/risks.
• Partner with Sales, Delivery, Operations, Consulting, Engineering and Support.
• Conduct regular touchpoints and business reviews to ensure alignment.

Skills

Customer Success

Account Management

Communication

Cross-functional

CRM Usage

Education

Bachelor's degree

Tools

CRM Software

Job description

Charter Communications, operating under the Spectrum brand, is seeking a Customer Success Manager III to oversee a portfolio of customers and drive adoption of RapidScale solutions within a collaborative, cross-functional team. This role emphasizes measurable outcomes, proactive health monitoring, and long-term customer value through strategic engagements.

The ideal candidate is customer-focused, organized, and skilled at building trusted relationships across internal teams to ensure a seamless,