Remote Customer Success Manager - Cloud & Growth

Charter Communications; New York (NY); Remote; USD 65,000 - 183,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Charter Communications seeks a Customer Success Manager III to oversee a portfolio of customers, guiding adoption of RapidScale solutions and ensuring a high-quality customer experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive value and long-term success.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities while building trusted relationships with customers and internal teams.

Qualifications

• Bachelor's degree required; 6+ years in Customer Success, Account Management, or related field.
• Experience managing customer relationships to drive adoption, retention, and satisfaction.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Manage a portfolio of assigned customers as primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives.
• Monitor adoption, health, and identify risks; coordinate resources for resolution.
• Partner with customers to maximize value of RapidScale solutions across lifecycle.
• Lead onboarding, adoption, engagement, and renewal readiness activities.
• Conduct quarterly business reviews to ensure alignment with goals.

Skills

Client relationships

Account management

Cross-functional collaboration

Communication

Problem-solving

Time management

Education

Bachelor's degree in related discipline

Tools

CRM systems

Customer Success platforms

Job description

Charter Communications seeks a Customer Success Manager III to oversee a portfolio of customers, guiding adoption of RapidScale solutions and ensuring a high-quality customer experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to drive value and long-term success.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities while building trusted relationships with customers and internal teams.