Strategic Customer Success Manager — Remote

Charter Communications; San Diego (CA); Remote; USD 65,000 - 183,000; Full time

Job summary

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional service and long-term success. The role collaborates with Sales, Delivery, Operations, Consulting, Engineering, and Support to align outcomes with customer goals and retain relationships.

The ideal candidate is customer-focused, highly organized, and able to juggle multiple priorities while building trusted internal and external

Qualifications

• Bachelor's degree in related discipline with 6+ years of experience or equivalent.
• Experience in a B2B technology or services environment.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Manage a portfolio of customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to business objectives.
• Monitor adoption, usage, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide customers through onboarding, adoption, and renewal readiness.

Skills

Customer Success

Account Management

Client Services

Relationship Management

Education

Bachelor's degree

Tools

CRM platforms

Job description

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional service and long-term success. The role collaborates with Sales, Delivery, Operations, Consulting, Engineering, and Support to align outcomes with customer goals and retain relationships.

The ideal candidate is customer-focused, highly organized, and able to juggle multiple priorities while building trusted internal and external