Strategic Customer Success Manager — Remote

Charter Communications; San Diego (CA); Teletrabalho; USD 65 000 - 183 000; Tempo integral

Resumo da oferta

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional service and long-term success. The role collaborates with Sales, Delivery, Operations, Consulting, Engineering, and Support to align outcomes with customer goals and retain relationships.

The ideal candidate is customer-focused, highly organized, and able to juggle multiple priorities while building trusted internal and external

Qualificações

• Bachelor's degree in related discipline with 6+ years of experience or equivalent.
• Experience in a B2B technology or services environment.
• Strong communication, relationship management, and problem-solving skills.

Responsabilidades

• Manage a portfolio of customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to business objectives.
• Monitor adoption, usage, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide customers through onboarding, adoption, and renewal readiness.

Conhecimentos

Customer Success

Account Management

Client Services

Relationship Management

Formação académica

Bachelor's degree

Ferramentas

CRM platforms

Descrição da oferta de emprego

Charter Communications is seeking a Customer Success Manager III to manage a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional service and long-term success. The role collaborates with Sales, Delivery, Operations, Consulting, Engineering, and Support to align outcomes with customer goals and retain relationships.

The ideal candidate is customer-focused, highly organized, and able to juggle multiple priorities while building trusted internal and external