Senior Customer Success Manager – Cloud & Growth

Spectrum Business; Phoenix (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

Charter Communications, operating the Spectrum brand, seeks a Customer Success Manager III to lead a portfolio of strategic customers, drive adoption of RapidScale solutions, and partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to secure value and long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, with experience in B2B tech, CRM usage, and cross-functional collaboration to renew and grow value.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience, or equivalent combination.
• Experience in Customer Success, Client Services, Account Management, or Consulting within a B2B tech environment.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of assigned customers and serve as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to business objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value throughout the lifecycle.
• Coordinate with internal teams to drive timely resolutions and renewal readiness.

Skills

Customer Success

Relationship Management

Cross-functional Collaboration

Communication

Problem Solving

Education

Bachelor's degree in related field

Tools

CRM tools

Job description

Charter Communications, operating the Spectrum brand, seeks a Customer Success Manager III to lead a portfolio of strategic customers, drive adoption of RapidScale solutions, and partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to secure value and long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, with experience in B2B tech, CRM usage, and cross-functional collaboration to renew and grow value.