Head of Customer Success — Remote-First Strategy & Adoption

OpenKrill; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Medical coverage

401K plan

Parental leave

Job summary

Vesta is hiring a Head of Customer Success to own the post-implementation experience and drive measurable value for customers in a remote-first environment across the United States. You will lead strategic accounts, foster executive relationships, and set the foundation for a scalable CS organization.

You’ll be the first CS leader, building engagement models, health signals, and feedback loops to Product while partnering with Sales, Support, and Implementation to ensure long-term retention and

Qualifications

• Experience leading a Customer Success team, ideally in early-stage tech.
• Demonstrated ability to drive adoption and value realization for customers.
• Strong communication with executives and cross-functional leaders.

Responsibilities

• Own strategic relationships with top accounts and act as primary partner.
• Drive adoption and engagement with new functionality and best practices.
• Build and scale the Customer Success function from zero.
• Coordinate cross-functional teams to resolve issues and ensure outcomes.
• Balance strategic account management with hands-on execution.

Skills

Leadership

Stakeholder management

Customer success

Strategic planning

Cross-functional collaboration

Job description

Vesta is hiring a Head of Customer Success to own the post-implementation experience and drive measurable value for customers in a remote-first environment across the United States. You will lead strategic accounts, foster executive relationships, and set the foundation for a scalable CS organization.

You’ll be the first CS leader, building engagement models, health signals, and feedback loops to Product while partnering with Sales, Support, and Implementation to ensure long-term retention and