VP, Customer Success & Revenue Growth (Remote)

Remote; San Francisco (CA); Remote; USD 200.000 - 225.000; Vollzeit

Zusammenfassung

First Due is seeking a dynamic VP of Customer Success to lead and elevate our customer journey across all segments. This is a leadership role with full ownership of adoption, retention, expansion, and satisfaction—directly tied to revenue growth.

You will partner with Product, Services, and Support and champion the customer voice at the leadership table. You will build scalable processes, enablement programs, and governance to rise CS maturity, while owning renewal forecasting, pipeline

Qualifikationen

• 8+ years of experience in Customer Success and/or Account Management with at least 3–5 years in a senior leadership role at a B2B SaaS company.
• Demonstrated track record of owning and improving GRR, NRR, and customer satisfaction metrics at scale across multiple customer segments.
• Strong commercial mindset—renewal economics, forecasting, expansion motions, and how CS drives revenue.
• Experience building and scaling enablement programs, performance frameworks, and operational infrastructure.

Aufgaben

• Lead customer success strategy and ownership of adoption, retention, expansion, and satisfaction to drive revenue growth.
• Partner with Product, Services, and Support to align on customer outcomes and drive product/CS collaboration.
• Develop and implement enablement programs, scorecards, and performance management across CS leaders and teams.
• Own renewal forecasting, pipeline management, and visibility into health, risk, and opportunities for executive stakeholders.
• Drive customer community events and represent First Due at industry events to reinforce customer excellence.

Kenntnisse

Customer success leadership

Revenue lifecycle understanding

Data-driven decision making

Cross-functional collaboration

Jobbeschreibung

First Due is seeking a dynamic VP of Customer Success to lead and elevate our customer journey across all segments. This is a leadership role with full ownership of adoption, retention, expansion, and satisfaction—directly tied to revenue growth.

You will partner with Product, Services, and Support and champion the customer voice at the leadership table. You will build scalable processes, enablement programs, and governance to rise CS maturity, while owning renewal forecasting, pipeline