Founding Customer Success Leader - Remote

Revic; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Premium health

Dental & Vision

Equity

Remote: SF, Vancouver, NY or anywhere

Quarterly offsites

Job summary

Revic is seeking a founding Senior Customer Success Lead to own post-sales outcomes from onboarding to renewal and expansion. You’ll design onboarding workflows, health scoring, QBR frameworks, and KPI dashboards, then scale them as the CS function grows.

A true builder, you’ll drive adoption, quantify ROI, and turn customer feedback into product improvements. You will partner with leadership, product, engineering, and GTM to deliver measurable ROI for enterprise customers, and you’ll shape

Qualifications

• 5-10 years in Customer Success or related roles at a B2B SaaS company.
• Experience managing high-ARR accounts and multi-threaded stakeholder engagement.
• Ability to define CS processes, playbooks, and scale them from scratch.
• Strong communication across Product, Engineering, Sales, and Leadership.

Responsibilities

• Own post-sales outcomes end-to-end, from onboarding to renewal and expansion.
• Build onboarding workflows, health scoring, QBR frameworks, and KPI dashboards.
• Drive adoption, identify gaps, and create ROI narratives
• Capture voice of the customer and influence product direction.

Skills

Customer Success

Account Management

Enterprise SaaS

Stakeholder Management

QBRs / Business Reviews

Retention & Expansion

Job description

Revic is seeking a founding Senior Customer Success Lead to own post-sales outcomes from onboarding to renewal and expansion. You’ll design onboarding workflows, health scoring, QBR frameworks, and KPI dashboards, then scale them as the CS function grows.

A true builder, you’ll drive adoption, quantify ROI, and turn customer feedback into product improvements. You will partner with leadership, product, engineering, and GTM to deliver measurable ROI for enterprise customers, and you’ll shape