Strategic Customer Success Lead - Remote & Data-Driven Growth

Endicott Group; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401K with company match

Unlimited PTO

Wellness reimbursement

Employee stipend

Job summary

Datassential is seeking a customer success professional to own a portfolio of strategic and mid-market customers across the full lifecycle. You will be the primary contact, driving adoption and value through data-driven insights and proactive risk management.

As a trusted advisor, you will partner with Account Managers on upsell opportunities, educate on product capabilities, and maintain thorough documentation of activities and outcomes.

Qualifications

• 5+ years in Customer Success or Account Management.
• Deep food and beverage knowledge with data/insights background.
• Strong organization and relationship-building skills.
• Ability to translate goals into measurable outcomes.
• Comfortable with data, metrics and health indicators.
• Experience with CS/CRM platforms (e.g., Churn Zero, Salesforce).

Responsibilities

• Manage a portfolio of strategic and mid-market customers through the lifecycle.
• Serve as the internal advocate and primary contact for assigned accounts.
• Drive adoption and value with data-driven insights and check-ins.
• Deliver product education, best practices and strategic guidance.
• Create weekly reviews and monitor health metrics; address risks early.
• Collaborate with Product, Support and Sales to resolve issues.

Skills

Customer lifecycle management

Data-driven decisions

Documentation & organization

Cross-functional collaboration

Effective communication

Tools

Churn Zero

Salesforce

Job description

Datassential is seeking a customer success professional to own a portfolio of strategic and mid-market customers across the full lifecycle. You will be the primary contact, driving adoption and value through data-driven insights and proactive risk management.

As a trusted advisor, you will partner with Account Managers on upsell opportunities, educate on product capabilities, and maintain thorough documentation of activities and outcomes.