Customer Success Leader — Renewals & Growth

Datadog; Boston (MA); Hybrid; USD 108,000 - 144,000; Full time

Benefits offered by this job

Stock RSU

Employee stock purchase plan

Health insurance

Dental insurance

Parental planning

Mental health benefits

401(k) with match

Paid time off

Fitness reimbursements

Discounted stock purchase plan

Job summary

Datadog is seeking a Manager, Customer Success in a hybrid role based in the United States. You will hire and coach Customer Success Managers to scale our customer experience and retention, influencing revenue growth and cross-functional collaboration.

The role emphasizes leadership, strategic renewal activities, and development of high-performance teams in a fast-growing, hybrid environment with Datadog’s inclusive culture.

Qualifications

• 6+ years in Customer Success or Account Management (SaaS preferred).
• 3+ years leading a high-performing team of CSMs.
• Proven negotiation skills for renewals and upsells.
• Experience in a B2B tech or subscription software space.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle.
• Serve as an advisor and role model for exemplary customer service.
• Balance autonomy with effective communication upwards.
• Act as a regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to foster customer relationships that build trust and revenue.
• Collaborate cross-functionally to drive positive customer outcomes.
• Focus on talent attraction, retention, and development to build teams.

Skills

Customer Success

Account Management

Team Leadership

Sales & Renewal

B2B SaaS

Job description

Datadog is seeking a Manager, Customer Success in a hybrid role based in the United States. You will hire and coach Customer Success Managers to scale our customer experience and retention, influencing revenue growth and cross-functional collaboration.

The role emphasizes leadership, strategic renewal activities, and development of high-performance teams in a fast-growing, hybrid environment with Datadog’s inclusive culture.