Strategic Customer Success Manager (Fully Remote)

Agiloft, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Agiloft in the United States seeks a Customer Success partner for high-value customers, building trusted relationships and driving value realization.

You will monitor account health, adoption, and risks using data to inform retention and growth strategies, and collaborate cross-functionally with Sales, Support, and Product to coordinate complex engagements and identify expansion opportunities.

Responsibilities

• Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
• Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
• Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.

Skills

Customer success

Account management

Cross-functional collaboration

Job description

• Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
• Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
• Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.