Customer Success Lead – Renewals & Growth

Datadog, Inc.; Denver, San Francisco (CO, CA); Híbrido; USD 108 000 - 144 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-in-class onboarding

Comprehensive healthcare options

Stock options or equity eligibility

Resumo da oferta

Datadog, Inc. is seeking a Manager of Customer Success to build and develop high-performing teams of Customer Success Managers. You will drive renewals and expansions, while serving as a trusted advisor to customers and aligning cross-functional teams to deliver exceptional outcomes.

The role emphasizes coaching, scaling, and talent development in a fast-paced SaaS environment, with a hybrid work model that supports work-life harmony for Datadogs.

Qualificações

• 6+ years in Customer Success or Account Management, preferably in the SaaS space.
• 3+ years leading a high-performing team of Customer Success Managers.
• Proven track record negotiating renewal terms and pricing objections for renewals and upsell.
• Familiar with B2B tech or subscription-based software space.
• Comfortable in a fast-paced, scaling environment.

Responsabilidades

• Drive and influence the full renewal and expansion sales cycle.
• Serve as an advisor and role model for exemplary customer service.
• Balance autonomy with effective communication upwards.
• Act as a regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to foster customer relationships that build trust and revenue growth.
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
• Focus on talent attraction, retention, and development to create high-performance teams.

Conhecimentos

Customer Success

Account Management

Leadership

Negotiation

Cross-functional

Descrição da oferta de emprego

Datadog, Inc. is seeking a Manager of Customer Success to build and develop high-performing teams of Customer Success Managers. You will drive renewals and expansions, while serving as a trusted advisor to customers and aligning cross-functional teams to deliver exceptional outcomes.

The role emphasizes coaching, scaling, and talent development in a fast-paced SaaS environment, with a hybrid work model that supports work-life harmony for Datadogs.