Strategic Customer Success Consultant - Education Tech

Cengage Group; North Carolina; On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers in the assigned territory. You will drive adoption of Cengage technology, manage renewals, and deliver tailored success plans to help learners achieve outcomes.

The role requires roughly 5+ years in Sales or Customer Success, strong relationship management, and travel 20-30% by air and car. A Bachelor’s degree is preferred, with a focus on maximizing product usage and long-term value.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Willing to travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
• Proven ability to quickly learn and master new systems and applications.
• Strong analytical skills with the ability to translate data into actionable insights.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Skills

Sales experience

Customer success

Relationship management

Travel willingness

Education

Bachelor's degree

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers in the assigned territory. You will drive adoption of Cengage technology, manage renewals, and deliver tailored success plans to help learners achieve outcomes.

The role requires roughly 5+ years in Sales or Customer Success, strong relationship management, and travel 20-30% by air and car. A Bachelor’s degree is preferred, with a focus on maximizing product usage and long-term value.