Educational Tech Customer Success Architect

Cengage Group

United States

Remote

USD 39.000 - 50.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Cengage Group is seeking a Customer Success Consultant in the United States to serve as a strategic partner and trusted advisor to customers within your assigned territory. Your mission is to ensure customers achieve outcomes through the effective use of Cengage technology, driving adoption and long-term value.

We are open to hiring this position anywhere in the United States, though we are targeting geographies with substantial market share.

Qualifikationen

Bachelor's degree preferred.
5+ years of experience in Sales or Customer Success.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including LMS.
Willingness to travel 20-30% by air and car.

Aufgaben

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Jobbeschreibung