Strategic Customer Success Consultant - EdTech

Cengage; Ontario (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

Cengage, a global education technology company, seeks a Customer Success Consultant to act as a strategic partner to customers in the assigned territory. You will drive adoption of Cengage technology and renewals while delivering value throughout the customer lifecycle.

You will build strong relationships, provide proactive guidance, and analyze usage data to identify growth opportunities. Some travel (20–30%) is required to support customers across the United States and Canada.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely outcomes.

Skills

Relationship building

Communication

Analytical skills

Presentation skills

Prioritization

Education

Bachelor’s degree preferred

Tools

MindTap

Cengage Unlimited

Job description

Cengage, a global education technology company, seeks a Customer Success Consultant to act as a strategic partner to customers in the assigned territory. You will drive adoption of Cengage technology and renewals while delivering value throughout the customer lifecycle.

You will build strong relationships, provide proactive guidance, and analyze usage data to identify growth opportunities. Some travel (20–30%) is required to support customers across the United States and Canada.