Strategic Customer Success Consultant for Growth

Cengage Group; Clayton (NC); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor for customers within your territory. You will drive adoption and long-term value by ensuring customers achieve desired outcomes through effective use of Cengage technology.

Responsibilities include maintaining strong relationships, renewing accounts, and developing success plans. You will analyze data, identify risks and upsell opportunities, and travel up to 30% as needed.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in Sales or Customer Success.
• Willing to travel 20–30% by air and car.

Responsibilities

• Serve as a strategic partner and trusted advisor to Cengage customers in the assigned territory.
• Retain and renew customer relationships to achieve revenue targets.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issue resolutions with timely outcomes.
• Analyze customer data to identify risks, renewal challenges, and upsell opportunities.

Skills

Customer relationships

Analytics

Learning agility

Multitasking

Education

Bachelor’s degree

Job description

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor for customers within your territory. You will drive adoption and long-term value by ensuring customers achieve desired outcomes through effective use of Cengage technology.

Responsibilities include maintaining strong relationships, renewing accounts, and developing success plans. You will analyze data, identify risks and upsell opportunities, and travel up to 30% as needed.