Education Tech Customer Success Partner (Travel 20-30%)

Cengage Group; Cheyenne (WY); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner to customers within the assigned territory, driving adoption of our education technology and long-term value.

You will build relationships, renew revenue, develop tailored success plans, and provide proactive training. 20-30% travel is required. We welcome nationwide applicants; a Bachelor's degree is preferred, with 5+ years in sales or customer success and LMS familiarity.

Qualifications

• Bachelor's degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Willingness to travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.

Skills

Quick learner

Strong communication

Analytical skills

Explain tech clearly

Multitasking

Education

Bachelor's degree

Tools

LMS familiarity

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner to customers within the assigned territory, driving adoption of our education technology and long-term value.

You will build relationships, renew revenue, develop tailored success plans, and provide proactive training. 20-30% travel is required. We welcome nationwide applicants; a Bachelor's degree is preferred, with 5+ years in sales or customer success and LMS familiarity.