Education Tech Customer Success Strategist

Cengage Group; Billings (MT); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers across the United States, focusing on Tennessee territories initially. The role emphasizes driving product adoption, renewal targets, and long-term value through tailored success plans and proactive training.

You will analyze usage data, advocate for customers during issue resolution, and identify upsell opportunities while traveling 20–30% as needed.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships through the lifecycle.
• Meet or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals.
• Provide proactive training and guidance aligned with objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover renewal risks and upsell opportunities.

Skills

Relationship building

Renewal & retention

Training & guidance

Data analysis

Effective communication

Education

Bachelor’s degree preferred

Tools

MindTap

LMS familiarity

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers across the United States, focusing on Tennessee territories initially. The role emphasizes driving product adoption, renewal targets, and long-term value through tailored success plans and proactive training.

You will analyze usage data, advocate for customers during issue resolution, and identify upsell opportunities while traveling 20–30% as needed.