Strategic Customer Project Lead

Wurth Industry US; Roanoke (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Maternity/Paternal leave after 1 year

Tuition Reimbursement eligible after 1

Health benefits and programs - medical

401(k)

Paid Time Off

10 paid holidays

Job summary

Wurth Industry North America is seeking a Customer Project Specialist in Roanoke, VA. You will drive new customer implementations and manage existing projects through the sales cycle, coordinating pricing, intake, and pre/post-implementation support to ensure profitable outcomes.

You will serve as the primary contact for project opportunities, collaborate with internal teams across geographies, monitor timelines, and communicate progress to stakeholders while maintaining a customer-centric

Qualifications

• A bachelor's degree in related field.
• Minimum of 5-10 years of related experience or combination of education and experience.
• SAP/P21 skills are advantageous
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
• Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc.
• Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.
• Ability to establish credibility, respect and trust from staff and external business partners.
• Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite products.
• Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with positive outcomes for the customers as well as for the company.
• Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the organization, across multiple geographies.
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Advanced Microsoft Excel skills
• Manage multiple projects with varying deadlines
• Analytical and problem-solving skills
• Strong judgement and decision-making skills
• Maintain valid driver's license, clean driving record, and travel.
• Travel as needed (10-15% estimate)

Responsibilities

• Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity.
• Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives.
• Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing strategies and profitability goals.
• Serve as the customer's central point of contact for project-related communications.
• Drive consistent and transparent communication across internal departments and stakeholders to ensure project alignment and timely execution.
• Provide detailed feedback to stakeholders on project status, timelines, and key milestones.
• Monitor project progress and proactively address potential delays or issues.
• Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet customer expectations and operational capabilities while also meeting company profit goals.
• Identify opportunities to enhance productivity and efficiency across the operational organization.
• Implement best practices and continuous improvement initiatives to streamline project workflows.
• Perform other related duties as assigned to support departmental and organizational goals.

Skills

Project management

Analytical thinking

Communication

Leadership

Travel readiness

Time management

Cross-functional collaboration

Problem solving

Driving license

Education

Bachelor's degree in related field

Tools

Excel

PowerPoint

Microsoft Office

SAP/P21

Job description

Wurth Industry North America is seeking a Customer Project Specialist in Roanoke, VA. You will drive new customer implementations and manage existing projects through the sales cycle, coordinating pricing, intake, and pre/post-implementation support to ensure profitable outcomes.

You will serve as the primary contact for project opportunities, collaborate with internal teams across geographies, monitor timelines, and communicate progress to stakeholders while maintaining a customer-centric