Strategic CSM - Sales & Service Cloud (Hybrid)

Salesforce, Inc.; Seattle (WA); Hybride; USD 123 000 - 186 000; Plein temps

Résumé du poste

Salesforce, Inc. in Seattle is seeking a Customer Success Manager (IC) to ensure high‑value outcomes for customers on the Signature Success Plan. You will act as a trusted advisor, coordinating deliverables and aligning technical solutions with business goals.

You will drive adoption of Sales Cloud and Service Cloud features, manage executive relationships, monitor usage metrics, and conduct quarterly reviews to optimize platform value.

Qualifications

• 3+ years in Customer Success or SaaS related field.
• Strong consulting and stakeholder management.
• Excellent communication skills for cross-functional audiences.
• Ability to translate technical concepts into business terms.

Responsabilités

• Serve as the single point of customer accountability for Signature deliverables and renewal.
• Coordinate Signature lifecycle deliverables and ensure value realization.
• Align business and technical stakeholders to customer priorities.
• Develop trusted advisor relationships with customer IT and business leadership.
• Drive adoption of Sales Cloud and Service Cloud features across teams.
• Monitor usage metrics and provide quarterly reviews.

Description du poste

Salesforce, Inc. in Seattle is seeking a Customer Success Manager (IC) to ensure high‑value outcomes for customers on the Signature Success Plan. You will act as a trusted advisor, coordinating deliverables and aligning technical solutions with business goals.

You will drive adoption of Sales Cloud and Service Cloud features, manage executive relationships, monitor usage metrics, and conduct quarterly reviews to optimize platform value.