Strategic CSM: Marketing Cloud & AI Solutions

Salesforce, Inc.; Atlanta (GA); Híbrido; USD 123.000 - 186.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers using the Signature Success Plan achieve significant ROI with our platform. The CSM acts as a trusted advisor, aligning business priorities with technical goals and coordinating deliverables across the Signature lifecycle.

You will develop executive-level relationships, manage incidents, and drive adoption of Marketing Cloud tools while staying current on product capabilities.

Formación

• 4+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• Consulting: Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Responsabilidades

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Conocimientos

Customer Success

SaaS

Consulting

Communication

Descripción del empleo

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers using the Signature Success Plan achieve significant ROI with our platform. The CSM acts as a trusted advisor, aligning business priorities with technical goals and coordinating deliverables across the Signature lifecycle.

You will develop executive-level relationships, manage incidents, and drive adoption of Marketing Cloud tools while staying current on product capabilities.